Ever wonder how big brands handle thousands of customer calls, emails, and chats daily—without losing their minds (or their customers)? They’re not running magic shows, and they haven’t cloned an army of super employees. The secret? Contact center software. In this post, I’ll break down what contact center software is, how it works, and how…
Today’s customer communication is more complex than ever, and Omnichannel Contact Center Software is the solution businesses need to keep up. One day, they might call your business. The next, they’re sending a message on social media or following up via email. With so many channels, it’s easy for messages to get lost — and…
Talkdesk is revolutionizing healthcare communication systems. In a recent interview hosted by RTG Call Center Solutions, Prince Rich sat down with Dean Armbrust, who leads the national healthcare sales team at Talkdesk, to discuss how the company is helping healthcare organizations modernize their contact center solutions and deliver better patient outcomes. Dean, a healthcare sales…
Last week, Talkdesk dropped a mysterious teaser video hinting at a new solution that promises to shake up customer service for small businesses. No product name. No features. Just the message: something big is coming. 👀 Prince Rich Responds As a long-time industry insider, Prince Rich jumped into action. He commented on Talkdesk’s social post…
Prince Rich from RTG Call Center Solutions spoke with Connor Resbeck, Channel Sales Engineer at Dialpad, about how Dialpad is making life easier for contact center managers. From real-time agent support to smart reporting tools, Dialpad is giving teams what they need to stay efficient and deliver great service. Smarter Support with Playbooks Dialpad’s Playbooks…
In a sea of companies suddenly claiming to be “AI-powered,” Dialpad stands out—and not just because of its technology, but because of the man behind it: Craig Walker, the company’s founder and CEO. Walker is the original creator of Google Voice and Yahoo Voice, both of which were later acquired for a combined total believed…
In an era where efficiency is paramount, call centers are constantly seeking tools to empower agents and streamline operations. In a recent video collaboration between Prince Rich of RTG Call Center Solutions and Connor Resbeck, Channel Sales Engineer at Dialpad, the spotlight was on how Dialpad’s AI-driven platform transforms call center productivity. This article breaks down the key…
Get an exclusive look inside the biggest call center tech event of 2025! Discover the latest innovations, trends, and behind-the-scenes insights from this game-changing industry gathering. Channel Partners, the world’s largest telecom conference, transformed Las Vegas into a hub of cutting-edge communication solutions this year. Hosted at the Venetian Resort, the event brought together industry…
In the ever-evolving world of business communication, contact center software is becoming smarter, faster, and more human-friendly. By 2025, businesses of all sizes will rely on these advanced platforms to streamline customer interactions, boost productivity, and enhance customer satisfaction. With numerous options available, choosing the right software can be overwhelming. To help you make an…
Have you ever waited on hold for what feels like forever, only to finally speak with an agent who seems stressed and unprepared? It’s frustrating, right? Imagine being that agent—juggling multiple platforms, searching for customer information, and trying to provide great service under pressure. This is where the right contact center software can make all…
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