When it comes to choosing the right contact center solution for your financial services business, there are plenty of options out there. But what sets Glia apart, especially for companies in the banking and financial sector? In this post, we’ll break down the Top three benefits of Glia’s contact center solution and explain why it might be the ideal choice for your organization.

1. Seamless Integration with Financial Systems

Glia’s platform was built with financial institutions in mind. In fact, its first client was PSCU, a large credit union, marking the beginning of a strong relationship with the financial services industry. Because Glia is specifically designed for this space, the platform integrates seamlessly with key systems used by banks and credit unions, such as core banking systems, mobile and online banking platforms, and even loan origination systems.

This integration ensures a consistent customer experience across all channels. Whether your clients are interacting with you through mobile apps, your website, or in-branch, Glia ensures a seamless experience that’s consistent and effective across all touchpoints.

2. Pre-built AI Solutions for Financial Services

Another standout feature of Glia is its AI-powered chatbot and voicebot. These solutions are pre-built and pre-trained specifically for financial services, making them a highly effective tool for handling routine customer interactions.

This AI solution is the most widely adopted AI tool in the financial sector, and for good reason. It can handle up to 60% of routine interactions automatically, allowing your human agents to focus on more complex issues. This can significantly reduce wait times for customers and improve overall customer satisfaction.

3. ChannelLess Architecture for a Unified Experience

What truly sets Glia apart is its ChannelLess architecture. Traditional contact centers often rely on separate systems for voice, chat, email, and video interactions. This can create confusion for both agents and customers as they are forced to switch between different platforms.

Glia changes that by combining all communication channels into a single platform. This unified approach allows agents to provide a seamless experience where customers can switch between chat, video, and voice without losing context. This not only makes agents more efficient but also ensures that customers have a smooth, hassle-free experience from start to finish.

Why Choose Glia Over Other Options?

If you’re considering multiple contact center solutions for your financial services company, here’s why Glia should be at the top of your list:

1. Specialization in Financial Services
   Glia has a long history of working exclusively with financial institutions. This means their customer success team understands the unique challenges and requirements of financial service providers. Many members of Glia’s team have previous experience in the financial sector, making them true partners who can guide you to success.
2. Impressive NPS Score
   Glia’s Net Promoter Score (NPS) of 73 is one of the highest in the contact center industry. To put that into perspective, the average NPS score in the contact center industry is just 18. This shows how much customers appreciate Glia’s commitment to excellent service and customer success.
3. Predictable, Transparent Pricing
   One of the biggest advantages of Glia’s pricing model is its unlimited pricing structure. With no surprise fees for extra call volume, additional users, or minutes, Glia allows you to scale your operations without worrying about rising costs. This predictable pricing model helps ensure that your business can grow without worrying about unexpected charges.

Conclusion

If you’re in the financial services industry and looking for a reliable, efficient, and scalable contact center solution, Glia could be the perfect fit for your business. With seamless integrations, AI-powered solutions, and a ChannelLess architecture that unifies all communication channels, Glia offers a unique solution that can improve both customer and agent experiences.

Get Started with RTG Today

If you’re ready to explore your options without the stress of endless searching, it might be time to reach out to RTG Call Center Solutions. Visit RTG Call Center Solutions Website to learn more about how we can help you find the perfect contact center solution for your business.