Get an exclusive look inside the biggest call center tech event of 2025! Discover the latest innovations, trends, and behind-the-scenes insights from this game-changing industry gathering.

Channel Partners, the world’s largest telecom conference, transformed Las Vegas into a hub of cutting-edge communication solutions this year. Hosted at the Venetian Resort, the event brought together industry leaders, innovators, and partners to showcase the latest in contact center technology, VoIP systems, and AI-driven tools. Here’s a recap of the highlights.

Kicking Off with Breakfast and Networking-Call Center Tech Event

The event began with a classic Vegas breakfast spread, fueling attendees for a day of exploration. The expo floor buzzed with energy as vendors unveiled their latest offerings.

Spotlight on Key Exhibitors

1. NICE: Elevating Contact Center Solutions

NICE, a veteran in contact center technology, showcased its CX1 platform, designed for businesses requiring advanced call routing, AI integration, and analytics. Known for seamless integrations (like RingCentral), NICE emphasised tools for optimising inbound/outbound operations and agent performance.

2. 8×8: Blending UCaaS and CX

8×8 highlighted its dual strength in unified communications (UCaaS) and contact center solutions. Competing with Talkdesk and Vonage, their platform targets businesses needing scalable voice, video, and AI-driven CX tools.

3. Talkdesk: AI-Powered Excellence

A crowd favorite, Talkdesk demonstrated its versatile contact center suite. From analytics to AI-enhanced workflows, their focus on agent efficiency and customer insights stood out. Prince Rich praised their pre-sales discovery process, ensuring tailored solutions for diverse business needs.

4. Vonage: Custom Hats and Happy Hours

Vonage combined fun with innovation, offering custom hat stations and a lively happy hour. Now under Ericsson’s umbrella, Vonage showcased AI-driven CX enhancements, including social engagement tools and its Intelligent Workspace for agents.

5. Nextiva: All-in-One CX Leadership

Nextiva’s massive booth featured an AI-powered bartender (mixing drinks on demand!) and their unified CX platform. Tony Calvis, Nextiva’s evangelist, emphasized competing through exceptional customer experiences. The company’s Poly-powered phones and astronaut-themed jackets added flair.

6. Five9: Premium Contact Center Tech

Positioned as a top-tier solution, Five9’s private lounge highlighted its robust AI capabilities. Though pricier, its reputation for reliability and advanced features attracted enterprises seeking high-performance CX tools.

7. Dialpad: AI in Action

Dialpad’s lounge showcased real-time AI tools for call analytics and agent support. Their emphasis on usability and insights resonated with businesses aiming to blend traditional features with AI innovation.

Dialpad: AI in Action

Dialpad’s lounge highlighted powerful real-time AI tools for call analytics and agent support. In a conversation with RTG Call Center Solutions, CEO Craig Walker shared how Dialpad stands out: since acquiring TalkIQ in 2018, AI has been deeply integrated into the platform.

Unlike many competitors just now adopting AI, Dialpad’s proprietary engine analyzes calls, meetings, and messages in real time—delivering faster, more secure, and cost-effective results without third-party dependencies.

👉 Want to hear it straight from the source? Watch our full interview with Craig Walker here.

8. RingCentral: Magic and Integrations

RingCentral dazzled with magic tricks and its app-rich ecosystem. Known for frequent updates and CRM integrations (Salesforce, Zoho), they also teased upcoming CX-focused content for RTG Call Center Solutions.

For a closer look at the event, check out the video below.

Networking and Nightlife

Beyond booths, the conference thrived on connections. Vonage’s happy hour and RingCentral’s “Golden Ticket” event exemplified the blend of work and play, with Vegas’ nightlife providing a vibrant backdrop.

Channel Partners 2024 proved that innovation in telecom is relentless. For businesses exploring contact center or VoIP solutions, the event highlighted a clear path: embrace AI, prioritize seamless experiences, and partner with providers that align with your goals. Stay tuned to RTG Call Center Solutions for deep dives into these technologies and more!

If you need expert advice on choosing the best solution for your team, RTG Call Center Solutions offers free consulting to help you navigate the options and secure the best pricing. Visit us today for personalized assistance.

Make the right choice today and set your business up for success in 2025!