Prince Rich had a chance to speak with Eden Robertson, a leading expert in healthcare contact centers. During their conversation at Channel Partners in Las Vegas, they explored how Glia is transforming healthcare communication and what sets it apart in such a high-stakes industry.

Let’s jump into the top three benefits Glia offers for healthcare organizations and why Eden believes it’s one of the best solutions on the market.

Q1: What your role is at Glia and what your experience has been like?

Eden Robertson, Glia:

Absolutely! I currently lead one of our healthcare-focused sales teams at Glia. I’ve been with the company for over four and a half years now, working across various sales and strategy roles. Leading our healthcare practice has been incredibly rewarding, especially as we help organizations modernize how they communicate with patients and streamline operations across the board.

Q2: What are the top three benefits of Glia’s Contact Center solution for healthcare organizations?

Eden:
Definitely. Here’s what I believe sets Glia apart for healthcare:

1. Security Without Compromising Experience

First and foremost, healthcare organizations have very specific requirements—compliance, data protection, and reliability. Glia not only meets those demands with HIPAA compliance, SOC 2 certification, and more, but we also deliver a platform that provides a modern, intuitive user experience. It’s that balance of security and usability that’s so critical. We ensure the platform is not only safe but also easy to navigate for both agents and patients.

2. Unified Communication Through Channelless Architecture

Second, our channelless architecture is a real game-changer. Glia isn’t just a phone system or a chat tool—we bring together voice, chat, and video into a single platform. This gives agents a unified view on one screen, so they’re not jumping between tabs or systems. At the same time, patients benefit from a seamless, frictionless experience no matter how they choose to connect. It’s truly all-in-one.

3. AI for Everyone in the Organization

And third, we provide AI across the entire journey, not just for patients, but for the whole team. We offer AI-powered chatbots and voice bots to assist patients, and we also support agents with real-time prompts and insights.

For managers, AI uncovers coaching opportunities and tracks performance trends. And for executives, it automatically delivers the reporting and analytics they need to make decisions. We call it “AI for all,” and it’s designed to drive efficiency and clarity at every level.

Q3: That’s impressive. Now for a question I know many healthcare decision-makers are asking—if they’re evaluating multiple platforms, why should they choose Glia? What makes Glia better than the competition?

Eden:
That’s a great question, and one we hear often. Here are three clear reasons:

1. Proven Success in Healthcare
   We’ve worked with many healthcare organizations already, and we understand how to integrate with their systems—whether it’s EHRs, CRMs, or other third-party platforms. Our platform isn’t just plug-and-play; it’s tailored to fit into your environment.
2. Highest Net Promoter Score (NPS) in the Industry
   Our NPS score is 73, which is significantly higher than the industry average of 18. That reflects the strong relationships we build with our clients and the support we consistently provide. It’s one thing to have great technology, but we back it with a true partnership approach.
3. Predictable, Transparent Pricing
   We offer a flat-rate, all-inclusive pricing model. That means no per-user charges, no per-minute fees, no hidden costs for API access or forwarding. It’s one annual price, so you know exactly what to expect—even as you scale. No surprises, just value.

Final Thoughts from Prince Rich

If your healthcare organization is exploring new contact center solutions, Glia should be on your shortlist. They’re delivering secure, intelligent communication tools designed specifically with healthcare in mind, without sacrificing the human experience.

Whether you’re a large health system or a growing practice, Glia’s platform brings together the functionality, compliance, and service you need in one unified solution.

Get Started with RTG Today

If you’re ready to explore your options without the stress of endless searching, it might be time to reach out to RTG Call Center Solutions. Visit RTG Call Center Solutions Website to learn more about how we can help you find the perfect contact center solution for your business.