Top 3 Call Center Headsets from Poly 2025
RTG Call Center Solutions | Product Spotlight | Contact Center Hardware
Choosing the right headset for your call center team is more than just a comfort decision. It’s a productivity and performance decision. Discover the top 3 Poly Call Center Headsets in 2025. Compare features like noise cancellation, comfort, and connectivity to find the best headset for your team.
At the 2024 Channel Partners Expo in Las Vegas, RTG Call Center Solutions connected with Clint Edwards, Head of Technical Teams at HP Poly, to break down the top three Poly Call Center Headsets used by modern contact centers today.
Whether you have a small team or a large remote workforce, these headsets offer clear sound, all-day comfort, and work smoothly with popular communication platforms.
👨💼 Who Is Clint Edwards at HP Poly?
VP Solution Architecture Service Provider and Voice at HP
Clint Edwards leads the technical teams at HP Poly, focusing on partnerships with CCaaS (Contact Center as a Service) and UC (Unified Communications) providers. His job is to make sure Poly’s headsets work smoothly with top cloud communication platforms, helping both large contact centers and hybrid teams stay connected.
📘 Good read: TOP 3 VoIP Service Providers for Call Centers
🥉Poly Blackwire 3325 Headset
| 💡 Best for: Entry-Level Call Center Agents |
Poly Blackwire 3325 Headset Features
The Poly Blackwire 3325 is a reliable, comfortable starter headset available in mono and stereo configurations. It features:
🎧 Soft leatherette ear cushions
🎧 Multiple connectivity options (3.5mm, USB-A, USB-C)
🎧 Noise-canceling microphone
🎧 Inline call control
While it doesn’t have the most advanced noise suppression, it’s ideal for contact center agents who need clear audio on a budget without sacrificing comfort.
🥈Poly Blackwire 5500 Series
| 💡 Best for: Hybrid Agents & Mid-Level Use |
The Blackwire 5500 improves on the 3325 with a more durable headband, enhanced comfort, and multi-device compatibility — making it ideal for part-time or hybrid agents who switch between devices.
Poly Blackwire 5500 Series
The Blackwire 5500 improves on the 3325 with a more durable headband, enhanced comfort, and multi-device compatibility, making it ideal for part-time or hybrid agents who switch between devices.
🎧 Premium audio quality
🎧 Support for USB-A, USB-C, and Bluetooth (via adapters)
🎧 Enhanced sound and mic performance
🎧 Fold-flat design for portability
Its flexibility makes it a go-to headset for agents working in dynamic call center environments.
🥇 Poly Voyager Focus 2
| 💡 Best for: High-Volume Agents & Noisy Environments |
Poly Voyager Focus 2
The Poly Voyager Focus 2 is a best-in-class Bluetooth headset designed for crystal-clear communication — even in loud environments like trade shows or open offices. According to Clint Edwards, this headset features:
🎧 Industry-leading noise cancellation
🎧 Acoustic Fence technology with multiple microphones
🎧 Up to 19 hours of talk time
🎧 Retractable boom mic for voice isolation
🎧 Superior comfort for all-day wear
This headset was designed for serious contact center professionals and executives who demand the best audio clarity and flexibility.
🎧 Why Call Centers Choose Poly Headsets
Clint emphasized three core reasons Poly headsets remain a trusted choice for contact centers:
- Unmatched comfort and durability – Agents wear these for 8+ hours a day.
- Reliable audio performance – Consistent sound quality, even in high-noise environments.
- Built-in hearing protection – With SoundGuard technology, agents are protected from unexpected loud noises.
Whether wired or wireless, Poly headsets offer a solid mix of reliability, value, and user-friendly features that make them ideal for scaling contact centers.
💼 Need Help Choosing the Right Contact Center Setup?
RTG Call Center Solutions provides free, vendor-neutral consulting to help businesses choose the right communication hardware and software, including contact center platforms, VoIP solutions, and headset systems.
As a trusted partner to leading technology providers in the U.S., our team offers expert insights tailored to your specific needs.
