In March 2025, Prince Rich attended Channel Partners 2025 in Las Vegas, and there he stopped by the HP | Poly exhibit to speak with Clint Edwards, who leads the technical teams for service provider and contact center partnerships at HP Poly. Together, they explored three standout Poly Edge E Series IP phones that are changing the way modern call centers operate.

If you’re building or upgrading a call center and wondering which desk phone best suits your agents, this breakdown is for you.

🔹 1. Poly Edge E220 – Compact, Smart, and Built for Flexibility

The Poly Edge E220 is a perfect entry-level choice for hybrid agents or part-time call center staff. What makes it stand out?

👉 Built-in Bluetooth for wireless headset pairing 👉 USB-C port for wired accessories 👉 Compact, no-frills design ideal for clearing desk space 👉 Dedicated communication hardware, which frees up computing power for other tasks

Clint explained that many call center agents aren’t exclusively handling calls all day — they may be multitasking with other responsibilities. Having a reliable phone that doesn’t interfere with the computer workspace is a big win.

📚 Good Read: Top 3 Call Center Headsets from Poly 2025

🔹 2. Poly Edge E350 – Speed Dial Power and Visual Presence

Next up, the Poly Edge E350 adds functionality without overcomplicating things. It’s ideal for users who need quick access to colleagues or departments.

Here’s what it offers:

For those considering GLIA as a potential contact center solution, Eden also shares two key differentiators that make GLIA an attractive option:

👉 Multiple programmable buttons with pagination for expanded speed dials 👉 Halo LED light ring, which shows real-time presence (busy, muted, on a call) 👉 Simple transfer and hold functions for smooth call handling

This model is a smart pick for agents who frequently collaborate or escalate calls. The visual presence indicators also improve workplace efficiency — no more guessing if someone’s available.

Suggested Link: Inside The BIGGEST Call Center Tech Event in 2025!

🔹 3. Poly Edge E450 – The Powerhouse for High-Traffic Desks

The Poly Edge E450 is the flagship model — designed for power users, receptionists, or team leads who handle high call volumes or need full visibility.

👉 8 physical line keys with 4 pages of expansion 👉 Dual displays for advanced call handling 👉 Optional expansion module for even more programmable buttons 👉 Poly’s Acoustic Fence™ technology for crystal-clear conversations in noisy environments

If your team works in a fast-paced, high-call-volume environment, this is the phone that can scale with them.

🎧 Call Quality: It’s in the Details

All three of these phones include Poly’s signature audio technology, offering advanced noise reduction and voice isolation. Clint compared it to the same tech in Poly’s headsets — blocking out everything but the speaker’s voice, whether you’re using the handset or a headset.

🏢 Who Uses These Phones?

Clint shared that these phones are especially popular in:

👉 Retail & restaurants (for appointment handling & customer service) 👉 Medical offices (where desk phones stay on-site for HIPAA compliance) 👉 Finance & banking (where secure, on-premise communication is essential) 👉 Any business with front-desk reception or hybrid support roles

In short, if your team handles inbound calls, books appointments, or directs callers to the right departments, these phones make daily workflows smoother and more trackable.

💡 Need Help Choosing the Right Phone or Contact Center Platform?

If you’re watching this and thinking about upgrading your call center or business phone system, remember — RTG Call Center Solutions offers free consulting. We work with all major providers in the U.S., and since we’re compensated by referral, our help costs you nothing.

👉 Visit www.rtgcallcentersolutions.com and fill out the short contact form. We’ll help you compare services, pricing, and integrations to find the right solution for your team.

📎 Learn More

At RTG Call Center Solutions, we offer 100% free consulting to help you find the right provider and features for your needs and budget. We work with all the major contact center providers in the U.S., and since we’re paid by referral, our help costs you nothing.

✅ Visit www.rtgcallcentersolutions.com to get started.
📩 Fill out the form—it takes less than 2 minutes.

Make the right choice today and set your business up for success in 2025!