Talkdesk is revolutionizing healthcare communication systems. In a recent interview hosted by RTG Call Center Solutions, Prince Rich sat down with Dean Armbrust, who leads the national healthcare sales team at Talkdesk, to discuss how the company is helping healthcare organizations modernize their contact center solutions and deliver better patient outcomes.

Dean, a healthcare sales leader with over five years at Talkdesk, shared how the company’s deep focus on healthcare has positioned them as a go-to solution for providers, pharmaceutical companies, and life sciences organizations.

Why Healthcare Organizations Are Turning to Talkdesk

When asked why healthcare institutions are choosing Talkdesk over other contact center platforms, Dean highlighted three major reasons:

1. It’s Built Specifically for Healthcare

Talkdesk offers industry-specific solutions that integrate directly with major electronic health record (EHR) systems like Epic and Cerner. This enables healthcare organizations to improve contact center operations with tools and workflows designed with their unique needs in mind, rather than trying to adapt a generic solution.

2. Talkdesk Innovates at the Speed of Healthcare’s Needs

As more healthcare institutions move to the cloud, they’re looking for technology partners who can keep up with patient expectations. According to Dean, the demand for speed and innovation, especially when it comes to AI, is higher than ever. Talkdesk helps organizations automate and streamline patient service interactions without sacrificing quality or compliance.

This article is based on a conversation between Prince Rich of RTG Call Center Solutions and Dean Armbrust of Talkdesk. For our full interview, visit RTG’s YouTube channel or watch the video below:

3. Strong, Seamless Integrations With Existing Systems

Healthcare organizations often invest heavily in systems like Epic, and switching platforms or adding disconnected tools just isn’t practical. Talkdesk understands that and has developed solutions that embed directly into existing software. Agents can access AI workflows, voice functionality, and patient information without ever leaving the EHR platform.

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A Customer-Led Approach to Innovation

What really stood out during the conversation was Talkdesk’s customer-centric approach. Dean emphasized that Talkdesk isn’t just selling software—they’re building true partnerships with their clients. The feedback they receive directly informs their product development, ensuring the platform continues to evolve with the needs of the healthcare industry and its patients.

Interested in Talkdesk?

For organizations considering Talkdesk—whether in healthcare or other industries—RTG Call Center Solutions offers personalized demos and access to special pricing. More information is available below the original interview video or by contacting RTG directly.

If you need expert advice on choosing the best solution for your team, RTG Call Center Solutions offers free consulting to help you navigate the options and secure the best pricing. Visit us today for personalized assistance.

Make the right choice today and set your business up for success in 2025!